Facilities
- Toilets
- Kitchen
- Refreshment
- IT
- Internet (wifi)
- Equipment
- Parking
- Disabled access
- Hearing loop
- Disabled toilet
- Conference
Our efficient service can help facilitate communication between public service personnel and deaf/hard of hearing people.
Our Communication Agency has run for over 20 years covering all of Wales and we have a wealth of experience in this field.
Why would a Language Support Professional be needed?
The Equality and Human Rights Act makes it unlawful to discriminate against a disabled person for reasons of their disability. This means all public services must make reasonable adjustment to allow disabled people to use their services.
In the case of Deaf or hard of hearing people unless you already have in-house facilities for language support you will need to give some thought as to how your organisation can fulfill its obligations to the thousands of people in Wales who are Deaf or hard of hearing.
Wales Council For Deaf People can provide British Sign Language (BSL) Interpreters, Lip speakers and Speech To Text Operatives to facilitate language support for Deaf and hard of hearing people.
British Sign Language (BSL) Interpreters
BSL is the first or preferred language of deaf people, and has been recognised as a language in its own right in Wales.
BSL interpreters have undergone many years of training and are able to provide the service needed to enable communication between Deaf and hearing people.
Lip Speakers
Some deaf and most hard of hearing people have spoken language as their first or preferred language. Communication can be via lipreading and spoken language. Lipreading can be quite difficult and is generally tiring. Lip speakers have been trained to a high level of ability to convey the spoken word so that it is understood by the Deaf or hard of hearing person.
Speech To Text Services
Some Deaf and hard of hearing people who use spoken language as their first or preferred language find lipreading too difficult at times and prefer to read the "spoken" word. Spoken language can be changed into text as it is spoken by a Speech To Text Reporter using a special keyboard/screen set-up.
CANCELLATIONS
Cancellation will be charged at half fee if cancelled within 14 days and full fee if cancelled within 7 days. If the communication support worker has to cancel the onus would be on them to find an alternate communication support worker unless a good reason could be given to the contrary. Cancellation fees are normally only payable after deduction of any similar fees the interpreter may receive as a result of finding alternative assignments.
IN ALL CIRCUMSTANCES WALES COUNCIL FOR DEAF PEOPLE MUST BE NOTIFIED.
To book our interpreting services (between 9 AM - 5 PM) Please call 01443 485687 or e-mail mail@wcdeaf.org.uk
To book our interpreting services (out of hours) Please call or text 07572023052